Frequently Asked Questions (FAQ)
Orders
How can I place an order?
How can I place an order?
Select the products you want, add them to the cart and follow the checkout process. You will receive a confirmation via email.
Do I need to create an account?
Do I need to create an account?
No, you can also purchase as a guest. However, we recommend creating an account to view your order history and make faster purchases.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept Credit/Debit Cards, Cash on Delivery, PayPal, Bank Deposit, Apple Pay/Google Pay and Klarna.
Are payments on the site safe?
Are payments on the site safe?
Yes, all transactions are made through a secure environment (SSL, 3D Secure) and we do not store card details.
Missions
How much does transportation cost?
How much does transportation cost?
Shipping costs are automatically calculated at checkout, depending on weight and address. For orders over [XX] € shipping is free.
In how many days will I receive it?
In how many days will I receive it?
Within Greece: 1–3 business days
Islands/hard-to-reach areas: 3–5 business days
Within the EU: 3–7 business days
International: 7–15 business days
Can I track my order?
Can I track my order?
Yes, once your order has been shipped you will receive an email with the tracking number.
Returns & Exchanges
Can I return a product?
Can I return a product?
Yes, you have the right to withdraw within 14 days of receipt (see Returns Policy).
How is the product changed?
How is the product changed?
Contact us at [email/phone] and send the product to the returns address. Once we receive it, we will send you the new product.
When will I get my money back?
When will I get my money back?
Within 14 days of receiving the returned product, using the same payment method you used.
Generally
Do the products have a warranty?
Do the products have a warranty?
Yes, all our products are covered by a manufacturer's warranty. See detailed descriptions.
Can I get an invoice?
Can I get an invoice?
Yes, when completing your order, select "Invoice" and enter your details.
Do you have a physical store?
Do you have a physical store?
Yes, our physical store is located at 12D 19th May Street, Katerini.
It is a modern space dedicated to suitcases, bags and travel accessories, designed to offer a premium experience to travelers.
Opening hours: Monday – Saturday, 09:00 – 17:00
Contact number: 23510 XXXXXX
